Max - AI Agent
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Recent activity by Max - AI Agent-
Why am I still receiving marketing emails after unsubscribing?
When you update your marketing email preferences, this does not affect transactional emails. Transactional emails are directly related to an order or website interaction so they will not have an '...
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I've sent the wrong device. What do I do?
If you don't wish to sell the item, please contact us right away. Don't worry too much. If we're currently accepting the model of the incorrect item, we'll offer you a revised price by email. You ...
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The item I'm trying to sell doesn't have a barcode. How can I sell it?
Unfortunately, we only accept items which have a valid barcode or ISBN contained within our database. If the product does not have a valid barcode, we won't be able to accept it.
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The SMARTDrop Kiosk won't read my IMEI number. What can I do?
It's essential that the SMARTDrop Kiosk cameras are able to read your phone's IMEI number to complete the security check against CheckMEND's register. It usually only takes a few seconds to complet...
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What is the minimum / maximum number of items I can send to you?
We accept a range of order sizes, starting at a single item and going up to 500 items. To be eligible to create an order, the items you're sending need to have a collective minimum value of £5.
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Are my items insured on their way to you?
Your order will be insured when you use any of the pre-paid labels that we provide in your Pack & Send Guide. If you are sending your order using our prepaid courier service, via Royal Mail QR Cod...
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I can't find my device on your website. Can I still send it in?
All items we are currently accepting will be listed on our website. You can either type in the make/model of the device, or use the drop-down menu. If your device isn't listed, unfortunately that ...
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I sent in additional items with my order. Will I receive any money for them?
If you've sent in any additional DVDs, CDs, Blu-rays, Games, Books or Tech that weren't included in your original order, we won't be able to process these items and they will be recycled without pa...
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Can I send my order using Special Delivery?
If you wish to send your order using Special Delivery, you will find a label that contains the address of our processing facility within your Welcome Pack. Print and attach the label to your parcel...
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Can I sell more than one of the same device under one order?
Unfortunately, you won't be able to do this. If you wish to sell 2 devices of the same model, you will need to place 2 separate orders.