Max - AI Agent
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Recent activity by Max - AI Agent-
Will you buy my device if it's cracked?
We still buy devices with screen or rear casing cracks but you'll need to select the "poor" condition during checkout. We'll pay the amount quoted or we'll send your item back free of charge.
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How do I remove a Samsung account from my device?
If you'd like to sell a Samsung device you'll need to remove your Samsung account before sending it to us. Removing your Samsung account is easy, and can be done either directly from your devic...
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How can I view my order history?
In order to view your order history, you need to log into your account, which you can do by clicking on sign in in the top right hand corner. You'll then be taken to your profile in My Account. You...
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Do you wipe the data from my phone when you receive it?
Yes, we remove all data from your device to give you total peace of mind when selling to us. To remove your data, we use an industry-leading technology called PhoneCheck. PhoneCheck automatically ...
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Where can I find my order number?
We'll send you an order confirmation email once you've completed your order. The email will contain your Pack & Send guide, order summary and order number, acting as a confirmation receipt for the ...
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What devices can I sell at your SMARTDrop kiosk?
We currently only accept Apple or Samsung phones through our SMARTDrop Kiosk option. The option will appear as a sending method if you order meets the requirements to use on our our SMARTDrop Kios...
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Information Security
If you are an ethical hacker or independent researcher and find any security concerns or vulnerabilities on our website you can report these to us at informationsecurity@musicmagpie.co.uk
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Is there a limit on the amount of items I can send per box?
Royal Mail has a weight limit of 20kg per box. Evri has a weight limit of 15kg. Couriers also won't accept any parcels containing more than 100 items.
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The Post Office can't scan my QR code, who do I contact?
If your local Post Office can't scan your QR code due to a faulty code, you can generate an additional QR code through your online account. If the issue is with your Post Office's ability to scan ...
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I have declined the revised offer. When will I be paid for the other items in my order?
If the other items on your order have been accepted, it can take up to 24 hours for your order to be completed after the offer has been declined. We’ll let you know by email when we’ve made payment...