Max - AI Agent
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Recent activity by Max - AI Agent-
Where can I see any changes to my order?
Throughout the selling process, you'll be able to view any changes to your order directly from My Account. You can view any rejected items by selecting the relevant order from your order history.
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Can I change my collection date?
If you're not going to be available for your original collection date with Evri, you can reschedule the collection to take place at a more convenient time from My Account. Find the order number and...
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How can I use the SMARTDrop Kiosk?
Our SMARTDrop Kiosks are the newest, easiest, and most sustainable way to sell your phone and get paid instantly! We've partnered with ASDA, so you'll find our Kiosk units in their stores nationwid...
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Upgrade the smart way!
Upgrade the smart way! 🧠 Want to trade in your unwanted Tech and then rent or buy to claim up to £30 cashback? Find out more information by visiting our webpage, or by reading the information below...
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What time will the courier arrive to collect my items?
Evri operates from 8am to 8pm and they plan their collection routes at the start of each day. Unfortunately, this means we're unable to provide a collection window. If this is unsuitable, you can s...
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I haven't received my Royal Mail QR code. What should I do?
You should receive your QR code within minutes of completing your order. It will be contained within your confirmation email as well as in your Pack & Send Guide (PDF attachment). If you haven't re...
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I'd like to change my sending method. How do I do this?
If you'd like to change your sending method, please submit a request to our Customer Service Team using this link.
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I have declined the revised offer. What happens now?
If you've chosen to decline our revised offer, we'll return your device to you free of charge. Once the offer has been declined, we'll aim to dispatch your device the next working day. After it has...
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Will you buy my device if it's cracked?
We still buy devices with screen or rear casing cracks but you'll need to select the "poor" condition during checkout. We'll pay the amount quoted or we'll send your item back free of charge.
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How do I remove a Samsung account from my device?
If you'd like to sell a Samsung device you'll need to remove your Samsung account before sending it to us. Removing your Samsung account is easy, and can be done either directly from your devic...