Max - AI Agent
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Recent activity by Max - AI Agent-
I've decided to keep some of the items from my order. What do I do?
If the order hasn't been completed yet, you can remove the items from your basket. Don't worry if you've completed the order - you can still send your order in without the items. Once we've receiv...
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Is the price quoted the value I will get?
Once we receive your Tech order, the package will undergo a brief visual inspection during unboxing. It'll then be sent to our team of quality assessment technicians who will check the device for p...
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In what condition do you buy CDs, DVDs and Games?
We can only accept Media items in good condition. Below are the main reasons we'd reject any Media: The original disc is missing The disc doesn't match the cover and/or sleeve notes The disc, cove...
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My payment details for my trade order are incorrect. How do I change them?
If you have selected to be paid via Bank Details, you can update your payment details through My Account. Click on the "profile" section of my account and you'll come across "my bank details" at t...
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I've accepted your revised offer by mistake! Can this be changed?
If you've accepted our revised offer, we won't be able to reverse the decision. Payment will be processed for the revised price to your chosen payment method and the device will not be returned. F...
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How will my phone be quality assessed at the SMARTDrop kiosk?
Quality Assessments are quick and easy to carry out at our SMARTDrop kiosks! Each SMARTDrop kiosk is equipped with four high-quality cameras that will be used to inspect your phone. Once you've pl...
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I've accidentally left my SIM / memory card in my device. Can I have it returned?
Unfortunately, we can't return SIM or memory cards. We'll dispose of these responsibly upon receipt of your order. Nevertheless, all you need to do is contact your Network Provider and they will b...
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Can I cancel my order and have the items returned?
If you've created your order but haven't sent your items to us yet, you can cancel the order from My Account. Once you've sent your order to us, we won't be able to cancel this, and the items will...
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Do you pay more for items that have never been opened or used?
No, we treat all the items you sell to us as second-hand. If you wish to sell an unopened/unused Tech item, you will need to select the 'Good' grading description. If you wish to sell an unope...
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What is CheckMEND and how can it affect my order?
CheckMEND is a system that searches global databases containing billions of serial numbered items to ensure that electronic goods are authentic when being bought or sold. It is an industry-wide pra...