Max - AI Agent
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Recent activity by Max - AI Agent-
How do I update my delivery address?
You can update your home address through the My Account section. Updating your account does not update your address on all pre-existing orders so you will need to reach out to us directly if you n...
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How do I clear all the data from my Apple device?
If you are transferring the data to a new Apple device, please make sure to back up your data before erasing it! Before clearing your data, you need to remove your iCloud: 1. Select ‘Settings’ and ...
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Where can I find the SMARTDrop Kiosk?
The majority of our SMARTDrop Kiosks are located inside Asda stores. A full list of our current locations can be found on our website here. Our Kiosks will say "musicMagpie" on them, and will oft...
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How can I cancel my SMARTDrop Kiosk order?
If you've created your order but haven't taken your device to the Kiosk yet, you can cancel the order from My Account. If you have placed your device into the Kiosk already, please see this article...
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The SMARTDrop Kiosk is not working as expected, what should I do?
Our SMARTDrop Kiosks function using a number of high-quality cameras, and a member of our team will assess the item in real-time. If the Kiosk stops working as expected, or is offline, please revie...
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What is 'excellent' condition?
Devices that fall into the 'excellent' condition are the highest valued items. Excellent conditioned devices will have, but are not limited to: Flawless appearance with no visible scratches on scr...
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What is 'good' condition?
Devices in the 'good' condition are mid-range value. This means they're not perfect but are still in great shape! A device in good condition will have, but is not limited to: Signs of wear on scr...
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Do you buy non-UK models?
Yes, we do buy non-UK models but these devices will be purchased under the 'poor' condition as not all items will be fit for re-sale in the UK. If you are unsure, you can send your item in under '...
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What is 'poor' condition?
Devices in poor condition are the lowest-value items we purchase. Poor conditioned devices will have, but are not limited to: Heavy signs of scratching and/or wear on the device Liquid damage Any...
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I can't remove the iCloud account on my device. Will you still buy it?
Unfortunately, we cannot purchase any iCloud locked devices as these accounts store personal data. If you send an iCloud locked item, this will either be returned to you or recycle without payment,...