Max - AI Agent
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Recent activity by Max - AI Agent-
What are these sections and articles doing here?
This FAQ is a section in the General category of your Help Centre knowledge base. We created this category and a few common sections to help you get started with your Help Centre. The knowledge ba...
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How do I publish my content in other languages?
If you have configured your Help Centre to support multiple languages, you can publish content in your supported languages. Here's the workflow for localising your Help Centre content into other ...
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How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Centre without leaving the ticket Insert links to relevant Help C...
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Return and online order instore
Benefits of a buy online, return in-store policy With BORIS you can retain sales, reduce return shipping costs,boost store traffic, and make shopping more convenient for your customers. Here’s a cl...
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How can I get an additional Royal Mail QR code?
You can obtain another QR code from your account. Log in to My Account, go to "orders" and click on "request an additional QR code". Another code will be sent to your email address. You can only re...
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How do I check if my iOS device is activation locked?
We've provided some information on checking iOS security features on our helpful account removal web page. Click here to find out everything you need to know. You'll need to remove any security fea...
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How should I package Media?
We've found that the best approach is to stack your Media in a sturdy cardboard box so they have little to no room to move whilst in transit. It's also a good idea to fill any remaining spaces with...
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I want to accept or decline your revised offer. How do I do this?
If your item is regraded, we’ll let you know by email. There's an "accept/decline" link contained within the email. Click on the link and this will take you through to My Account, where you can eit...
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Will you buy my device if it's scratched?
We still buy devices if they have heavy scratches but you'll need to select "poor" during checkout. We appreciate that it's hard to work out what constitutes heavy scratching which is why we have o...
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Do you accept phones that are locked to a network?
Yes, we do. You can let us know by selecting which network the device is locked to when you create your order. If you are unsure if your item is locked to a network or unlocked, we advise you to...