Once you've placed your phone into the SMARTDrop kiosk light box to be assessed, there will be a 'Return My Device' option in the top right-hand corner of each screen. If you want to stop with the transaction, tap this option to retrieve your phone back.
However, please note, once the Quality Assessment has been completed and your phone drops into the collection chamber, you won't be able to retrieve your phone back. Instead, we'll pay you the valuation to your chosen payment method.
If your offer is reduced, you will be given the option to accept or decline the offer. If you decline the offer, you will be able to retrieve your phone back.
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